{"id":1693,"date":"2025-02-21T17:30:54","date_gmt":"2025-02-21T23:30:54","guid":{"rendered":"https:\/\/ketzaltour.com.mx\/en\/?page_id=1693"},"modified":"2025-02-21T17:35:37","modified_gmt":"2025-02-21T23:35:37","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/ketzaltour.com.mx\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-has-bottom-separator stk-block stk-cf247fd stk-block-background stk--has-background-overlay\" data-block-id=\"cf247fd\"><style>.stk-cf247fd {background-color:var(--theme-palette-color-4, #000000) !important;background-image:url(http:\/\/inda.cools.com.mx\/wp-content\/uploads\/2024\/12\/ketzal_banner_web_barranca.png) !important;background-position:top center !important;padding-top:310px !important;padding-right:35px !important;padding-bottom:180px !important;padding-left:35px !important;margin-bottom:0px !important;}.stk-cf247fd:before{background-color:var(--theme-palette-color-4, #000000) !important;opacity:0.5 !important;}.stk-cf247fd > .stk-separator__bottom svg{fill:#e5e2cf !important;}@media screen and (max-width: 1023px){.stk-cf247fd {padding-top:210px !important;padding-bottom:140px !important;}}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-center stk-block-content stk-content-align stk-cf247fd-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-1d93b9f\" data-v=\"4\" data-block-id=\"1d93b9f\"><style>.stk-1d93b9f-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-1d93b9f-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-1d93b9f-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d40d704\" id=\"terms-and-conditions\" data-block-id=\"d40d704\"><style>.stk-d40d704 {margin-bottom:0px !important;}.stk-d40d704 .stk-block-heading__text{color:var(--theme-palette-color-8, #ffffff) !important;}<\/style><h2 class=\"stk-block-heading__text has-text-color\">Terms and conditions<\/h2><\/div>\n\n\n\n<p class=\"has-palette-color-7-color has-text-color has-link-color has-medium-font-size wp-elements-00bbc20a88902e9f1384064260116c8c wp-block-paragraph\">KETZALTOUR S.A. DE C.V.<\/p>\n<\/div><\/div><\/div>\n<\/div><div class=\"stk-separator stk-separator__bottom\"><div class=\"stk-separator__wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1600 200\" class=\"stk-separator__layer-1\" preserveAspectRatio=\"none\" aria-hidden=\"true\"><path class=\"wave-2_svg__st2\" d=\"M1432.2 67.4c-88.8-16.7-156-5.3-204 8.5s-147.1 62.2-223.1 73.9c-75.4 11.6-164-7.5-275-27.9S571 88.1 456 98.1c-119.7 10.4-224.7 52-294.4 73-94.5 28.5-171.6-3-171.6-3V210h1620V91.6c-53 10-86.8-7.1-177.8-24.2z\"><\/path><\/svg><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-995f960e wp-block-group-is-layout-flex\">\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-bc3e3d4\" data-block-id=\"bc3e3d4\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-bc3e3d4-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-9d422ab\" data-v=\"4\" data-block-id=\"9d422ab\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-9d422ab-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-9d422ab-inner-blocks\">\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-adc6ff5d8ffb2c996a5486b54186e342 wp-block-paragraph\"><strong>1. INTRODUCTION<\/strong><br>Welcome to the website of Ketzaltour S.A. de C.V. (\u201cKetzaltour S.A. de C.V.\u201d, \u201cwe\u201d or \u201cour\u201d). By accessing and using this website and our services, you agree to be legally bound by these Terms and Conditions. If you do not agree with any of these terms, we kindly ask that you refrain from using our services.<br>For the purposes of these terms, \u2018user\u2019 refers to any person who accesses, browses, books, or uses the services offered by Ketzaltour S.A. de C.V.<\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-65c60d7b8f2ce60b7fc487df8c6c742b wp-block-paragraph\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><br><strong>2. SERVICES OFFERED<\/strong><br>Ketzaltour S.A. de C.V. is a company specializing in inbound tourism, tour operations, and Destination Management Company (DMC) services, offering:<\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-2f13b3d3dd3157c6bf0a69e188f5444a wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--50);padding-bottom:0;padding-left:var(--wp--preset--spacing--50)\"><br>\u2022 Travel consultancy<br>\u2022 Travel package quotations<br>\u2022 Accommodation, transportation, and activity reservations<br>\u2022 Travel logistics operations<br>\u2022 Traveler information and assistance<br>\u2022 Other complementary services<\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-c61575fb1765ecd84d7e59dc479d9754 wp-block-paragraph\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><br>These services are provided subject to availability and conditions set by third-party suppliers, whose terms and conditions also apply to the user.<br>Ketzaltour S.A. de C.V. reserves the right to modify, substitute, or cancel services for operational, safety, or force majeure reasons, notifying the user whenever possible.<\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-bdf18622aabcf76eb6c67abffd84ec13 wp-block-paragraph\"><br><strong>3. BOOKING AND PAYMENT CONDITIONS<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-d391791299fc9961bf2cd6fa0e618865 wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\"><br>\u2022 All rates, availability, and confirmations are subject to change without prior notice until the booking has been confirmed and full payment has been received.<br>\u2022 Bookings require an initial deposit based on the requested service, and full payment must be completed within the period specified in the confirmation.<br>\u2022 In case of late payments, Ketzaltour S.A. de C.V. reserves the right to cancel the booking without any refund obligation.<br>Payments can be made via bank transfer, credit\/debit card, or other methods specified on the Ketzaltour S.A. de C.V. website. Some transactions may be subject to fees or additional charges, which will be disclosed before completing the payment.<\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-e44e03477e27d2780d3b7530c0fd723a wp-block-paragraph\"><br><strong>4. CANCELLATION AND REFUND POLICY<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-fdfadcee0928fb1f96770f7c75470722 wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\"><br>\u2022 Cancellations are subject to the policies of the respective supplier and may incur charges.<br>\u2022 No refunds will be issued in the event of passenger no-shows or voluntary service interruptions.<br>\u2022 Ketzaltour S.A. de C.V. acts as an intermediary in the refund process with suppliers but does not guarantee a full or partial refund of the paid amount.<br><\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-f18c8207f28eb60d5d8df018aab2a795 wp-block-paragraph\"><strong>5. RESPONSIBILITY OF KETZALTOUR S.A. DE C.V.<\/strong><br>Ketzaltour S.A. de C.V. notifies that its agents and representatives act solely as facilitators for the passenger in all services, under the express condition that Ketzaltour S.A. de C.V. will not be responsible for any additional expenses beyond those contracted in the order, including lodging, transportation, meals, and others, arising from:<\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-b31c023e1dd65b0b72fdaceaec59120c wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\"><br>\u2022 Natural disasters.<br>\u2022 Socio-political issues (riots, demonstrations, blockades, strikes, etc.).<br>\u2022 Delays in air, land, river, and sea transportation.<br>\u2022 Losses (personal belongings, passports, etc.).<br>\u2022 Accidents and other unforeseen events beyond our control that prevent the fulfillment of the confirmed services.<\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-4118736b5bbd280e26ed5d26bdac97f6 wp-block-paragraph\"><br>The tourism transport provider for air, land, river, and sea services may alter the itinerary if necessary or advisable for the well-being of passengers without this being considered a breach of contract by Ketzaltour S.A. de C.V.<br>The tourism transport provider reserves the right to refuse or discontinue service to any passenger who fails to comply with safety regulations. In such cases, refunds will be processed according to the applicable legal framework in each jurisdiction.<br>Ketzaltour S.A. de C.V. is not responsible for changes, cancellations, or restrictions due to pandemics, health crises, or other global emergencies affecting travel.<br><\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-53dbbf28bf90d407dc42c51c27198149 wp-block-paragraph\"><strong>6. TRAVEL INSURANCE AND PASSENGER RESPONSIBILITY<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-4b2623de79303c17e04e9ccffae0810e wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\"><br>\u2022 It is strongly recommended that passengers obtain travel insurance covering cancellations, accidents, illnesses, and baggage loss.<br>\u2022 Passengers are responsible for possessing valid travel documents (passports, visas, permits) and complying with the immigration requirements of their destination.<br>\u2022 Ketzaltour S.A. de C.V. is not liable for the denial of entry to any country due to missing documents or non-compliance with regulations.<br><\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-11c80d7e3cdf71f2f5464411fa424fd3 wp-block-paragraph\"><strong>7. LIMITATION OF LIABILITY<\/strong><br>Ketzaltour S.A. de C.V. is not responsible for:<\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-e3812df4cd6d5c17527617512a5e9ce0 wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\"><br>\u2022 Financial losses resulting from itinerary changes, cancellations, or unforeseen events.<br>\u2022 Damages, accidents, or illnesses occurring during travel.<br>\u2022 Services directly provided by third parties (hotels, airlines, transport operators, local guides, etc.).<br><\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-c3be91dc4fdb07dae20297b763ac27b9 wp-block-paragraph\"><strong>8. INTELLECTUAL PROPERTY<\/strong><br>All content on this website, including text, images, logos, graphics, and designs, is the property of Ketzaltour S.A. de C.V. and is protected by copyright laws. Reproduction without express authorization is prohibited.<br><\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-830284a85d95455ef5a2351e366f5200 wp-block-paragraph\"><strong>9. JURISDICTION AND APPLICABLE LAW<\/strong><br>These terms and conditions are governed by the laws of Mexico (United Mexican States), and any disputes shall be resolved in the competent courts of Mexico City.<\/p>\n\n\n\n<p class=\"has-text-align-left has-palette-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-cbeb262e149203bf5868a716f04e363f wp-block-paragraph\"><br><strong>10. MODIFICATIONS TO THE TERMS AND CONDITIONS<\/strong><br>Ketzaltour S.A. de C.V. reserves the right to modify these terms at any time. Changes will take effect once published on our website.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-has-top-separator stk-has-bottom-separator stk-block stk-7a2b114 stk-block-background stk--has-background-overlay\" data-block-id=\"7a2b114\"><style>.stk-7a2b114 {background-color:#f8f9fb !important;background-image:url(http:\/\/inda.cools.com.mx\/wp-content\/uploads\/2024\/12\/bg_tx_naranja.jpg) !important;background-attachment:fixed !important;background-size:1000px !important;padding-top:100px !important;padding-bottom:100px !important;margin-bottom:0px !important;}.stk-7a2b114:before{background-color:#f8f9fb !important;opacity:0.4 !important;}.stk-7a2b114 > .stk-separator__top svg{fill:#e5e2cf !important;}.stk-7a2b114 > .stk-separator__top .stk-separator__wrapper{height:49px !important;}.stk-7a2b114 > .stk-separator__bottom svg{fill:#e5e2cf !important;}.stk-7a2b114 > .stk-separator__bottom .stk-separator__wrapper{height:80px !important;}@media screen and (max-width: 1023px){.stk-7a2b114 {padding-top:50px !important;padding-bottom:50px !important;}}<\/style><div class=\"stk-separator stk-separator__top\"><div class=\"stk-separator__wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1600 200\" class=\"stk-separator__layer-1\" preserveAspectRatio=\"none\" aria-hidden=\"true\"><path d=\"M1610 209.7v-51.2s-81.4-33.3-241.4-23.1c-157.4 10-247.9 49.6-340.9 49.4-93.1-.1-121-14.6-174.2-33.6-75.7-27.1-166.9-27.2-185.5-25.1-18.7 2.1-67.8 5.5-106-19.3-38.2-24.7-94.8-55.4-209.2-43.1C238.1 76.3 80 111.8-10 55.7v154h1620z\"><\/path><\/svg><\/div><\/div><div class=\"stk-row stk-inner-blocks has-text-align-center-mobile stk-block-content stk-content-align stk-7a2b114-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3d9712f\" data-v=\"4\" data-block-id=\"3d9712f\"><style>.stk-3d9712f-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3d9712f-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-3d9712f-inner-blocks\">\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-34eff76\" data-block-id=\"34eff76\"><style>.stk-34eff76 {margin-bottom:40px !important;}.stk-34eff76-column{--stk-column-gap:35px !important;row-gap:35px !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-34eff76-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c33f7b3\" data-v=\"4\" data-block-id=\"c33f7b3\"><style>.stk-c33f7b3-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c33f7b3-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c33f7b3-inner-blocks\">\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-ab68f3ff56f4f50ade75b0acbf11c647 wp-block-paragraph\"><strong><strong>Important Notice<br>The user acknowledges that by using the services of Ketzaltour S.A. de C.V., they fully accept these terms and conditions. For any questions or clarifications, please contact us at <a href=\"mailto:info@ketzaltour.com.mx\" target=\"_blank\" rel=\"noreferrer noopener\">info@ketzaltour.com.mx<\/a> or through our website.<\/strong><\/strong><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><div class=\"stk-separator stk-separator__bottom\"><div class=\"stk-separator__wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1600 200\" class=\"stk-separator__layer-1\" preserveAspectRatio=\"none\" aria-hidden=\"true\"><path d=\"M1610 208.9V79.2s-81.4 33.3-241.4 23.1c-157.4-10-247.9-49.6-340.9-49.4-93.1.1-121 14.6-174.2 33.6-75.7 27.1-166.9 27.2-185.5 25.1-18.7-2.1-67.8-5.5-106 19.3-38.2 24.7-94.8 55.4-209.2 43.1C238.1 161.4 80 125.9-10 182v26.9h1620z\"><\/path><\/svg><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-c93e8d2\" data-block-id=\"c93e8d2\"><style>.stk-c93e8d2 {height:120px !important;}@media screen and (max-width: 1023px){.stk-c93e8d2 {height:70px !important;}}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Terms and conditions KETZALTOUR S.A. DE C.V. 1. INTRODUCTIONWelcome to the website of Ketzaltour S.A. de C.V. (\u201cKetzaltour S.A. de C.V.\u201d, \u201cwe\u201d or \u201cour\u201d). By accessing and using this website and our services, you agree to be legally bound by these Terms and Conditions. If you do not agree with any of these terms, we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1693","page","type-page","status-publish","hentry"],"blocksy_meta":{"page_title_panel":"","has_hero_section":"disabled","b5eab4b45fc993c35f414f196001c1b3":"","hero_section":"type-1","hero_elements":[{"id":"custom_title","enabled":true,"heading_tag":"h1","title":"Home"},{"id":"custom_description","enabled":true,"description_visibility":{"desktop":true,"tablet":true,"mobile":false}},{"id":"custom_meta","enabled":false,"meta_elements":[{"id":"author","enabled":true,"label":"By","has_author_avatar":"yes","avatar_size":25},{"id":"post_date","enabled":true,"label":"On","date_format_source":"default","date_format":"M j, Y"},{"id":"updated_date","enabled":false,"label":"On","date_format_source":"default","date_format":"M j, 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